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Google Pixel 4 XL glass backs are prying off — and it gets worse

Google Pixel four Twoscore glass backs are prying off — and information technology gets worse

(Image credit: Tom'due south Guide)

Wear and tear is an inevitability with whatsoever tech product. Smartphones are specially vulnerable, given that we deport them around and utilise them every 24-hour interval. But a disconcertingly big group of Google Pixel four XL owners take found that their devices are aging in quite a strange and potentially dangerous way.

Inside the last several weeks, a number of threads have surfaced on Reddit every bit well as Google's own support forum from various Pixel 4 Forty owners, with reports of the glass back of the 40 model specifically lifting off the device's chassis. The testimonies are frighteningly like, as users claim that the gap created between the glass and the handset's body is wide enough to wedge a fingernail in. Android Authority first reported the miracle.

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At first, the culprit seemed unclear; it could've been something as benign but frustrating every bit a lack or improper utilise of adhesive. But it turns out the cause may be much graver than that.

A response in one such Reddit thread, from a user who claims to be a uBreakiFix employee, suggests that the Pixel 4 XL model in particular is prone to battery expansion, due to "brittle" battery connectors that often neglect. "It is a major issue with the 4 XL series and I don't understand why Google is non supporting it properly," the message reads.

Some other commenter who as well reportedly works at uBreakiFix, says that they "saw a four XL with the battery connector result just terminal calendar week." They besides add that they've never noticed a standard Pixel iv suffer from this trouble, which may explicate why every user's complaint pertains to the larger Pixel specifically, and lends credence to the theory that the connectors particularly in the Xl model are to blame.

An example of a Pixel 4 XL affected by the issue. Notice the gap between the glass back and the phone's frame near the top edge.

An example of a Pixel iv Xl afflicted by the issue. Notice the gap between the glass dorsum and the telephone'southward frame near the top edge. (Image credit: Александр Трощенко via Google Help)

For what it'due south worth, Tom'south Guide has a Pixel iv 40, and we oasis't encountered this trouble. Of course, we primarily apply the phone for testing camera phones and Android apps, and then information technology doesn't face the stress of daily use and frequent charging.

Unfortunately, it doesn't seem every bit if Google is responding swiftly or effectively to this issue still, according to online forums. Some Pixel 4 XL owners who have had their devices replaced nether warranty by Google are claiming that their new phones are falling victim to the same illness. We've reached out to Google for clarification the situation and will update this story with anything we hear.

Information technology looks to be a messy state of affairs for Google, who, it must be said, has certainly been hither before. There were the grade-action lawsuits for the LG Nexus 5X's bootloop outcome, and the Huawei Nexus 6P's battery woes — those were Google-branded phones prior to the launch of the Pixel line. And then, once Google started manufacturing its own Pixel devices, there was the starting time-generation model's faulty microphone, which besides became the focus of another class-action settlement.

However, glass extricating itself from a device due to an expanding battery would be the worst oversight nevertheless. Bloated batteries are more prone to combustion, and though we stress that nosotros haven't come across any reports of exploding Pixel iv Twoscore devices at this fourth dimension, the nature of the phenomenon doesn't instill conviction.

Back in May, Google CEO Sundar Pichai infamously admitted to The Verge that "hardware is hard." It was perhaps a cute style of diffusing bug that a company of Google's size, with all its resources and expertise, should be able to overcome. Unfortunately, hardware doesn't expect to be getting any easier for Mountain View.

Adam Ismail is a staff author at Jalopnik and previously worked on Tom's Guide covering smartphones, car tech and gaming. His love for all things mobile began with the original Motorola Droid; since and then he'due south endemic a variety of Android and iOS-powered handsets, refusing to stay loyal to one platform. His work has also appeared on Digital Trends and GTPlanet. When he'due south not fiddling with the latest devices, he'southward at an indie popular show, recording a podcast or playing Sega Dreamcast.

Source: https://www.tomsguide.com/news/google-pixel-4-xl-glass-backs-are-prying-off-and-it-gets-worse

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